I recently watched an edition of the Channel 4 program ‘Undercover Millionaire’. Now some will enjoy the fly on the wall documentary, and some will not, nevertheless I couldn’t help but be humbled as several less fortunate folks were given a huge boost by the recognition provided. This reminded me of a recent letter we received at SaintGroup from a customer, importantly, highlighting how the services used impact their ability to deliver to their Core Purpose as a business. “The service SaintGroup delivers makes a direct difference to the lives of people in difficult situations and they are frustrated when hampered in their efforts. I guess we are the ones that feel the heat when their passion is slowed!”